The Australian Financial Complaints Authority (AFCA) helps consumers and small business to make and resolve complaints about financial institutions such as banks, insurance agencies, financial planners, mortgage brokers or superannuation funds.

AFCA is a free and independent dispute resolution service that handles complaints about:

• Credit, finance and loans
• Insurance
• Banking deposits and payments
• Investments
• Financial advice
• Superannuation

For further information about their complaint process and to make a complaint online go to AFCA's website or call the AFCA Helpline on the number below.