COVID-19 Virtual Support Network

A Network of support service providers in South Australia that can help people with issues as a result of the COVID-19 crisis. Providing support and services in a COVID-19 safe-contact environment and beyond.

SA COVID-19 Mental Health Support Line - Available 8.00 am to 8.00 pm, seven days a week. Health counsellors, who can provide counselling over the phone or via video calls or online chat, arrange referrals to a range of services, call you back if you leave a message and provide follow up calls to check in on you or someone else (with the person’s consent).

COVID-19 Mental Health Peer Support Line - Available 5.00 pm to 11.30 pm, seven days a week. This service is available for all South Australians and is delivered by peers who have a mental health lived experience. They are available to provide a listening ear, COVID-19 related information, as well as connect you with other appropriate services as needed. Video call options available.

ASKPEACE for CALD Community - Available 9.00 am to 5.00 pm, Monday to Friday. Health support to people of culturally and linguistically diverse backgrounds living in South Australia who have been impacted by COVID-19. Phone appointments can be booked outside of business hours to best suit your needs.

Thirrili - Available 9.00 am to 5.00 pm, Monday to Friday. Guidance and support for South Australian Aboriginal and Torres Strait Islander people to access mental health and other services during the COVID-19 pandemic.

Carers SA - Available 9.00 am to 6.00 pm, Monday to Friday. Unpaid carers of family and friends with a disability, health condition, mental illness, or who are frail aged may access services through Carers SA. Services include carer support planning, counselling, peer support and coaching, planned and emergency respite care, and other practical supports. Services are free and confidential.

Resource options and support for Carers (ROSC) - 9.00 am to 5.00 pm, Monday to Friday. Supports carers (14 year and up) who are caring for an adult with a mental illness. Carer Coordinators work closely with carers to discuss their specific needs and requirements and to develop an individual carer support plan.

Affordable SA - Available 9.30 am to 8.00 pm, Monday to Thursday and 9.30 am to 4.30 pm Friday (except public holidays). Provides information and access to financial counselling, mental health support and material assistance. Financial counsellors can provide comprehensive financial counselling without the need for face to face meetings. In addition, a team of caseworkers are available to provide mental health support over the phone or via webinar.

Mental Health Emergency Triage Service - available 24 hours, seven days a week. Assistance in a mental health emergency.

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Telecross REDi (SA)

South Australians can opt to receive a free, daily phone call to check on their welfare in response to COVID-19. This service has been activated by the Government of South Australia.

The service is available to people in the community whose wellbeing is impacted as a result of COVID-19 social distancing and self-isolation measures. This may include older people, people living with a disability, those experiencing mental illness, people recovering from an illness or accident or people with an ongoing health condition who are voluntarily self-isolating for their wellbeing. This service provides specially trained volunteers making calls, asking clients questions about how they are coping, if they need referrals to other services, as well as reiterating the latest government health advice.

The Telecross REDi service supports people by calling them daily during declared heatwaves. This includes people who live alone, have a disability, are experiencing mental illness, are housebound, frail, aged, recovering from or have an illness or have had an accident. Carers of vulnerable people are also encouraged to register as they may be at risk during an extreme weather event.

Red Cross volunteers call pre-registered clients to check on their wellbeing. If a call goes unanswered or if someone is in distress, an emergency procedure is activated to ensure the safety and wellbeing of the client.

People in the community who are at risk during extreme weather events and require phone support during these periods are encouraged to register by calling 1800 188 071 or email telecrossredi@redcross.org.au.

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