Telecross REDi (SA)

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Well-Being

South Australians can opt to receive a free, daily phone call to check on their welfare in response to COVID-19. This service has been activated by the Government of South Australia.

The service is available to people in the community whose wellbeing is impacted as a result of COVID-19 social distancing and self-isolation measures. This may include older people, people living with a disability, those experiencing mental illness, people recovering from an illness or accident or people with an ongoing health condition who are voluntarily self-isolating for their wellbeing. This service provides specially trained volunteers making calls, asking clients questions about how they are coping, if they need referrals to other services, as well as reiterating the latest government health advice.

The Telecross REDi service supports people by calling them daily during declared heatwaves. This includes people who live alone, have a disability, are experiencing mental illness, are housebound, frail, aged, recovering from or have an illness or have had an accident. Carers of vulnerable people are also encouraged to register as they may be at risk during an extreme weather event. 

Red Cross volunteers call pre-registered clients to check on their wellbeing. If a call goes unanswered or if someone is in distress, an emergency procedure is activated to ensure the safety and wellbeing of the client.

People in the community who are at risk during extreme weather events and require phone support during these periods are encouraged to register by calling 1800 188 071 or email telecrossredi@redcross.org.au.



Last updated 16 April, 2020