The Telecross REDi service supports people by calling them daily during declared heatwaves. This includes people who live alone, have a disability, are experiencing mental illness, are housebound, frail, aged, recovering from or have an illness or have had an accident. Carers of vulnerable people are also encouraged to register as they may be at risk during an extreme weather event.
Red Cross volunteers call pre-registered clients to check on their wellbeing. If a call goes unanswered or if someone is in distress, an emergency procedure is activated to ensure the safety and wellbeing of the client.
People in the community who are at risk during extreme weather events and require phone support during these periods are encouraged to register by calling 1800 188 071 or email firstname.lastname@example.org.
Last updated 15 August, 2019