The Emergency Electricity Payment Scheme (EEPS) is part of the South Australian Government Customer Concession Scheme for Energy, administered by ConcessionsSA within DHS.
EEPS aims to assist households that are in financial crisis and unable to pay their electricity debt, where other hardship strategies have proven unsuccessful.
Supports include:
- EEPS applications are initiated on the recommendation of a financial counsellor working with a customer who is in financial crisis and unable to pay for an electricity account.
Energy & Water Ombudsman SA help to resolve disputes between the consumers of energy and water services and the providers of those services.
Services include:
- Providing a free, independent, accessible, fair and informal service to consumers
Energy bill concessions
You could get help to pay your electricity bill at your main residence if you are on a low or fixed income.
You must:
- live at the property
- have an energy account in your name and be listed first on your energy bill
- hold an eligible concession card or receive an eligible Centrelink payment
Find an energy plan that best suits your needs.
This service will help you understand and compare your residential electricity and gas, usage and prices against similar households in your area. It also provides a wide range of useful information to learn about energy related topics such as energy efficiency, contracts, bills, your rights and obligations, and the energy market.
Energy Made Easy is an Australian Government website maintained by the Australian Energy Regulator (AER).
Ask to speak with the 'hardship department'
If you feel the customer service department isn't helping, or you're having long-term financial issues, ask to speak with the hardship department.
- For people in severe hardship, some utilities have 'incentive payments' or 'payment matching'. This means that for every regular installment you make towards paying the bill, your provider will also contribute towards your bill.
- In most cases, if, through no fault of your own, you cant afford to pay for your usage, the hardship department can keep you connected.
EnergySmart shows South Australians ways to reduce energy bills at home or in your small business
Services include:
- Download the EnergySmart book
- Watch the energy saving videos
Audit your home energy use
Home energy audits can help you:
- recognise the main energy users in your home
- find ways to reduce your energy use and save money
Borrow a Home Energy Toolkit
Home Energy Toolkits can help you do a detailed audit of the energy you use in your home
Simple steps to cool your home
You can use the right combination of cooling appliances, items in your home and our environment to help cool your home efficiently.
Services include:
- Keep the heat out with shade
- Insulation
- Make your cooling more effective
- Household tips for cooling
- Your electricity plan
- Choosing cooling appliances
TeliRedi
Extreme heat can be more than uncomfortable - it can be dangerous. Australian Red Cross TeliRedi offers free phone support to help you stay safe and well during periods of extreme heat.
Supports include:
- call you to check in on your wellbeing
- provide helpful advice and reminders
- link you to additional support if needed
Residential park resident concessions
A single combined concession to help with the cost of your energy, water and sewerage bills is available to eligible people living in a residential park or caravan park.
To be eligible you must:
- occupy the property as your principal place of residence
- hold an eligible concession card or Centrelink payment