24 - One more sleep

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23 December, 2018

It's almost time.

One more sleep and I can't wait to count that sheep.

Hope you all have a great Christmas

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Help for energy consumers in hardship

Need help to pay your electricity or gas bills?

You have rights.

Stronger protections are now available to households having trouble paying their energy bills. The Australian Energy Regulator has taken action to assist vulnerable customers experiencing payment difficulties by introducing an enforceable Customer Hardship Policy Guideline.

Energy retailers have important responsibilities in helping vulnerable customers. The Guideline requires energy retailers to provide consistent minimum standards of assistance, ensure hardship programs are easily accessible and put processes in place to identify customers who may need help.

Customers participating in a hardship program will get access to different payment options, help finding a better energy plan, tips on energy efficiency, and information about government concessions, relief schemes, energy rebates and financial counselling services.

Other help may also be available – All energy providers have a hardship policy that tells you how they can assist you if you are having trouble paying your energy bills due to hardship. You can find it on their website or ask them to post you copy.

If you are in a hardship program and meetings its conditions your energy provider cannot disconnect you.

If paying your utility bills is a struggle call your energy retailer and talk to them about your situation, you may be surprised by the help that is available.

For more information, visit the Australian Energy Regulator’s website at [www.aer.gov.au/consumers/my-energy-bill/help-for-customers-in-hardship](https://outlook.office.com/owa/redir.aspx?REF=CVjY0EEewpzFGhBVoOuq7C_Xb4rSpSeCBjgQoJ4-QUPr7PrKRWLXCAFodHRwOi8vd3d3LmFlci5nb3YuYXUvY29uc3VtZXJzL215LWVuZXJneS1iaWxsL2hlbHAtZm9yLWN1c3RvbWVycy1pbi1oYXJkc2hpcA..).

When life is tough call Affordable SA 1800 025 539 or visit [www.affordablesa.com.au](https://outlook.office.com/owa/redir.aspx?REF=uS9vZkOIrOv6MsJd-xrudYu4AWGqiRiGqarrbUBtWwjr7PrKRWLXCAFodHRwOi8vd3d3LmFmZm9yZGFibGVzYS5jb20uYXU.) or download the app AffordableSA for free, confidential and independent support to 'get in the know' with services that can best help you.

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