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What Does Financial Hardship Look Like?

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28 April, 2020

Here at Affordable SA we receive phone calls every day from people from all over South Australia who are experiencing financial hardship. After working on the Intake Line for several years, one of the biggest things that I have learnt is that financial hardship does not discriminate - it can affect anyone.

The other parents who give you a wave as you drop your children off at school may have no idea that you are struggling to keep up with your mortgage repayments. The neighbour you speak to over the fence about the weather may have no idea that your mobile phone service has just been restricted because you haven't been able to pay the bill. The elderly woman who smiles at you as you take your bins out each week may have no idea that you just received a default notice from your bank because you have not been able to keep up with the payments on your car loan. The man who served you at the supermarket this morning may have no idea that you budgeted to the exact dollar for food just so you can pay your rent next fortnight.

Financial Hardship can affect anyone and there a many different reasons why:

  • Unemployment
  • Underemployment
  • Redundancy
  • Injury
  • Illness
  • Family violence
  • Credit over-commitment
  • Physical health
  • Mental health
  • A relationship breakdown
  • Addiction
  • Death
  • and much more...

The important thing to remember is that if you are experiencing financial hardship you do not have to go through it alone. If utility companies, banks, creditors, collection agencies, payday lenders, insurance companies, etc are constantly contacting you demanding money and you don’t know what to tell them anymore it is okay to reach out and ask for help.

Financial counselling is a free, independent and confidential service that offers support, information and advocacy to anyone experiencing financial hardship. A financial counsellor will look at your overall financial situation and provide you with options, and can advocate or negotiate on your behalf if needed.

To see if financial counselling is right for you, the following video Moneysmart explains the role of a financial counsellor.

To find a financial counsellor near you, see the attached link for a list available in South Australia, or ring the Affordable SA Helpline at 1800 025 539.

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Affordable SA App Update

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As of January 1st, 2025 the Affordable SA app will no longer be available. If you're a looking for assistance or to connect with programs and services near you, please refer to our website: affordablesa.com.au, or phone our FREE Intake Line on 1800 025 539 to chat to one of our friendly team who can point you in the right direction.

Affordable SA will still be available as a FREE service via website, where you can find all the services you need, in the palm of your hand.

Free call 9:30am - 6pm Monday - Thursday, 9:30am - 4:30pm Fridays.

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Borrow or Swap Items

Need something special for your Christmas celebration? Borrow from friends or family instead of buying new. Whether it’s a serving dish or decorations, sharing saves money and resources.

Embrace Free Fun

Focus on free or low-cost traditions like watching Christmas movies, driving around to see holiday lights, or hosting a board game night. Sometimes the best moments are the simplest ones.

Remember, saving money this Christmas doesn’t mean sacrificing joy or festive spirit. By planning ahead, getting creative, and prioritising what truly matters, you can celebrate the season without financial stress. Whether it’s through thoughtful gifting, resourceful decorations, or embracing community events, these tips will help you enjoy a budget-friendly holiday that’s rich in meaning.

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The answer is promising: electricity costs are expected to decrease over time, but you can start saving now with smarter energy habits, better provider choices, and a deeper understanding of your rights as a consumer.

Your Rights as an Energy Consumer

As an energy customer in Australia, you’re protected by laws that govern your dealings with energy retailers and distributors. These rights ensure transparency, fair pricing, and access to essential energy services. Familiarising yourself with these regulations helps you make informed decisions when choosing providers and addressing billing concerns.

Choosing the Right Energy Provider

1. Use Energy Made Easy

The Energy Made Easy website is a free government service that allows households and small businesses to compare electricity and gas plans. Simply input your details to view a range of offers that suit your energy usage and location. You can also contact them directly at 1300 585 165 for assistance.

2. Key Factors to Consider

When evaluating energy plans, don’t focus solely on price. Keep these factors in mind:

- Contract Length: Are you locked into a long-term agreement, or can you switch plans easily?

- Fees and Discounts: Look out for hidden fees or discounts that may expire after a set period.

- Special Deals: Some plans offer incentives like sign-up bonuses or rebates, but read the fine print to understand long-term costs.

3. Time-of-Use Tariffs

Did you know the time you use energy can affect how much you pay? Time-of-use tariffs mean energy costs vary depending on peak and off-peak periods. Adjusting your habits, like running appliances during off-peak times, can lead to substantial savings. In South Australia, off peak times for residential is 10am - 3pm.

4. Specific Plan Types

Certain plans may cater to your unique situation:

- Smart Meter Plans: These allow for detailed tracking of your energy use.

- GreenPower Plans: For those committed to renewable energy, these plans offset your consumption with sustainable energy sources.

- Solar Energy Plans: If you have solar panels, look for plans with competitive feed-in tariffs.

- Regional Plans: Some plans are better suited for urban or rural areas, depending on infrastructure.

Reducing Energy Usage to Lower Bills

One of the simplest ways to save money on electricity is to use less of it. Conducting a home energy audit can help identify energy inefficiencies and opportunities to save. You can conduct this audit yourself by borrowing a free Home Energy Audit Toolkit from your local library.

Living Areas

- In Summer: Close windows, doors, curtains, and blinds during the day to keep the heat out. Use fans instead of air conditioners when possible, and if using air conditioning, set it to 26°C.

- In Winter: Seal draughts by closing windows and curtains. Set central heating to 18°C.

- Lighting: Switch to energy-efficient LED lights and turn them off when not in use.

- Standby Power: Switch off appliances at the wall to eliminate standby power usage.

Kitchen

- Ensure adequate space around your fridge for ventilation and check that its seals close firmly.

- Cover pots and pans when cooking to retain heat and reduce energy use.

- Only run the dishwasher when it’s full.

Bathroom and Laundry

- Wash clothes in cold water whenever possible. If using hot water, set it to 60°C.

- Dry clothes on a line instead of using a dryer.

- Install low-flow showerheads to reduce hot water usage and aim for showers no longer than four minutes.

Accessing Financial Help for Energy Bills

If you’re struggling to pay your energy bills, financial assistance may be available. Options include:

- Temporary or ongoing bill relief through government programs.

- Guidance from us at Affordable SA, call us today on 1800 025 539.

Additionally, explore our Utilities Programs listed on Affordable SA, which provide tailored solutions for reducing energy costs and managing bill payments.

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As renewable energy becomes the backbone of Australia’s power grid, the overall cost of electricity is projected to decline. Solar power, wind energy, and advancements in battery storage are paving the way for a greener, more affordable future. Programs such as GreenPower and feed-in tariffs for solar customers offer opportunities to actively participate in this transition while saving money.

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