Financial Counselling Services

During the Christmas and New Year period service may be closed, providing limited services or have different hours.

Due to the COVID-19 pandemic services may have changed to non contact or phone based service. Strict social distancing and other COVID-19 restrictions may be in place.

Financial counselling is a free, independent and confidential service offering support, information and advocacy to anyone experiencing financial hardship.

A Financial Counsellor will look at your overall financial situation and provide you with your options. They can advocate and negotiate on your behalf if needed.

A Financial Counsellor cannot provide investment advice, financial planning, or monetary assistance.

Financial counselling is offered by a range of service providers throughout South Australia via an appointment based service. See locations below for providers in your area.

Alternatively, you can call the [National Debt Helpline](https://ndh.org.au/) on 1800 007 007 for telephone financial counselling or a referral to a financial counsellor in your area.

The Helpline Service is available from Monday to Thursday between the hours of 9.30 am - 8 pm and Fridays 9.30am - 4.30pm (closed public holidays).

Issues a Financial Counsellor can assist with include:

- Financial rights and responsibilities

- Budgeting and money management

- Applications for hardship

- Debts and debt recovery processes

- Concessions and related entitlements

- Referrals to complementary services

- Insolvency and bankruptcy options

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COVID-19 Changes to Financial Help Services

Many services are responding to the COVID-19 Crisis by changing how they operate and facilitate services for those in need.

PHONE BASED SERVICES remain open and available for clients. These include Financial Counselling that would normally take many face to face appointments around the state. Most of these resources have now been made available as phone appointments. (To make document presentation easier you may want to download a mobile scanner App if you do not have scanning capability at home. Apps such as Fast scanner, Genius and Tiny Scanner are available from Apple and Google play).

FACE-TO-FACE appointments and contacts have been reduced, cancelled or are managed through social distancing. Most services have put in place an appointment booking system with no walk ins. Information about these services and their operating policies may be updated on the service's website and worth checking before you make an enquiry.

All services will be responding to current health advice and so you can presume that the Governments current Health guidelines will need to be followed. Anyone with health issues as indicated by the health advice should refrain from attending and should indicate this before making appointments. South Australian Governments Social Distancing measures: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/how-to-protect-yourself-and-others-from-coronavirus-covid-19/physical-distancing-for-coronavirus-covid-19

If you cannot find a service in the App or Website then it may not be operating through the crisis and has been removed to make it easier to navigate through services that are still operating.

Please be patient with service staff and let us know of any good or bad experiences, changes you think we have missed or ways in which you have managed through this crisis. You can contact us by e-mail fcsupport@salvationarmy.org or drop us a line on social media.

Stay informed, stay safe and if possible stay at home.

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