Paper Billing Fees

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Money & Finances

Some companies charge customers a fee each time they send out a paper bill. If you can't receive bills electronically, fee exemptions may be available if you:

  • are a senior
  • are registered for a concession
  • receive income support
  • don't have internet access

What to do

Ask each company that sends you a bill and about their exemption criteria and how to apply.

If you have checked with a provider that you are eligible for an exemption, but are having trouble getting your exemption processed, please contact the South Australian Consumer Business Services.

Last updated 9 January, 2020