This Consumer and Business Services campaign helps Australians avoid extra fees for receiving paper bills by switching to digital billing or accessing exemptions.

Explains how some companies charge fees for mailed bills and outlines simple ways to avoid them. It encourages switching to online billing where possible or checking eligibility for fee exemptions, particularly for people on low incomes or without internet access.

Services provided:

• Information on avoiding paper bill fees
• Guidance on switching to online billing
• Advice on eligibility for fee exemptions
• Examples of who may qualify (e.g. concession holders, seniors)
• Steps to contact providers and apply for exemptions
• Support via CBS if exemptions are not applied correctly