Some companies charge customers a fee each time they send out a paper bill. If you can't receive bills electronically, fee exemptions may be available if you:

• are a senior
• are registered for a concession
• receive income support
• don't have internet access

What to do

Ask each company that sends you a bill and about their exemption criteria and how to apply.

If you have checked with a provider that you are eligible for an exemption, but are having trouble getting your exemption processed, please contact the Consumer Business Services on 13 18 82 from 9 am to 4.30 pm Monday to Friday.