EnergySmart is a South Australian Government funded initiative to help us understand how we can save power and reduce our energy bills at home or running a small business. The main premise is the 72 page booklet of ways to save as well as videos and associated facts to help visualise the issues.
The basics of our energy use in South Australia is that we use:
- 40% for heating and cooling our houses
- 23% on heating water
- 14% on washing machines and driers
- 7% on lighting
- Standby power modes in your electrical devices could be costing you as much as $250 a year
Assists South Australians on a fixed or low income who have a clinically verified medical condition which requires the frequent use of heating or cooling in the home to prevent the severe worsening of their condition. This concession covers both electricity and gas payments (including LPG bottled gas) for up to $226.67 per year and is in addition to the current energy concession.
You may be able to access EEPS assistance if you are experiencing significant financial difficulties or if you receive a energy bill concession from the Department of Human Services and have had your electricity disconnected (or at the risk of disconnection).
Payments are up to $400 for low-income earners and you can only receive an EEPS payment once every three years.
Emergency Electricity Payment Scheme assistance is only accessible through the assistance of a financial counsellor, who will assess your financial situation before lodging an application.
Please contact the National Debt Helpline on 1800 007 007 (Mon to Thurs: 9.30am–8pm and Friday: 9.30am-4.30pm) to book an appointment with a financial counsellor. Financial counselling is a free, confidential and independent service.
The scheme has been designed to ensure every household on the grid is eligible to purchase a subsidised home battery system.
However, South Australian Energy Concession Holders will be able to access a higher subsidy, further assisting low-income households to access the Scheme.
To claim the subsidy (see subsidy terms), an approved battery system needs to be installed by a System Provider who is qualified under the Scheme.
For more information for eligibility, please call 08 8463 3555.
This booklet helps guide you through the basics of what you can do to help reduce utilities costs and to live more sustainably. It was designed for Victoria and the Eastern states but has a lot of good information equally useful for South Australia.
Please check regarding differences regarding concessions and low income payment schemes mentioned.
The Summer Cooling Guide - provides a range of effective strategies to help keep your house cool over summer as well as indicating the average costs for cooling appliances and where they work best and extra information about the products available.
Extreme Heat - The heat waves experienced in a South Australian summer can be life threatening. Keeping safe in the heat particularly for older people, babies and people with ongoing health conditions needs careful management. SA Health's Extreme Heat guide is full of information about heat related conditions and staying safe.
Telecross REDi - For those vulnerable to heat and living alone or in isolated areas The Australian Red Cross provides Telecross REDi service which supports people by calling them daily during declared heatwaves to check on their well-being. Telecross REDi is activated when an extreme weather event is declared. If a call goes unanswered or if someone is in distress, an emergency procedure is activated to ensure the safety and wellbeing of the client.
SA Water understand that it's difficult to meet household expenses and that sudden changes occur, which can make it difficult to pay your bill.
Contact the SA Water Customer Assist Program to find a suitable payment option to get you back on track.
For more information, contact the Customer Assist Program direct on 08 7424 1650 or 1300 729 283 for account and billing options.
Eligible South Australians on low or fixed incomes can receive assistance with water and sewerage rates.
To be eligible you must:
- own or rent your principal place of residence
- pay for water supply and/or all water usage
- hold an eligible card, receive an eligible Centrelink payment or meet low income provisions.
If you are a home owner you will need to provide your SA Water account number to concessions at the time of applying. If you live in a rental property you will need to supply SA Water with a copy of your lease and water bills received form property manager.
To apply, follow the link provided to the online application form or download a paper copy.
If you are unsure of your eligibility, please refer to the attached concessions finder or contact Concessions SA direct.
If you have previously applied for concessions, but are not currently receiving them, please contact Concessions SA to discuss.
Find an energy plan that best suits your needs.
This service will help you understand and compare your residential electricity and gas, usage and prices against similar households in your area. It also provides a wide range of useful information to learn about energy related topics such as energy efficiency, contracts, bills, your rights and obligations, and the energy market.
Energy Made Easy is an Australian Government website maintained by the Australian Energy Regulator (AER).