ConnectEd aims to increase knowledge, skills and resources of all community members so they are better able to manage their essential household utilities, including electricity, gas, water and communications. ConnectEd staff work with community members to understand bills, identify opportunities to use less and save, look for better deals, and talk with utilities companies to get a better, fairer outcome.
ConnectEd team members can come and talk to your community group. In a one to two hour session, they focus broadly on energy and water concerns in the community, as well as providing valuable information on ways to help maintain affordable household utilities.
ConnectEd also provide financial counselling case management for individuals and families experiencing difficulty with utilities bills, no matter how simple or complex the situation.
To find out more or make an appointment please follow the links below.
During COVID-19 ConnectED are providing Zoom sessions for members of the public. These sessions may be useful for those in regional areas who would not normally be able to attend the sessions.
The Energy and Water Ombudsman SA offer a independent service, that can investigate and resolve disputes between electricity, gas and water retailers, distributors and their customers.
This service is available at no cost to consumers and is readily accessible regardless of ethnicity, language, skills, physical or mental abilities or geographic location within South Australia.
For more information about the complaint process, please call direct 1800 665 565 or visit the website link provided for a step by step guide on resolving disputes.
Living Smart is a not-for-profit organisation, which aims to share knowledge with individuals and communities on how to live smarter, healthier and in more sustainable ways.
Offering a seven week course that brings people together to learn from and support each other, helping to create networks for like-minded people. Topics include living simply, waste, water, gardening or biodiversity, gardening for food, energy, healthy you, healthy home, transport and community.
For more information about living smart courses, please visit their facebook events page or contact their service via phone or email.
People who live in a residential or caravan park may be eligible to receive a single combined concession to help with their energy, water and sewerage bills. They may also be eligible to receive the [Cost of Living Concession](https://www.sa.gov.au/topics/care-and-support/financial-support/concessions/cost-of-living-concessions).
No Emergency Services Levy (fixed property) concession is payable, as this levy is not normally charged to residents of residential parks.
To be eligible you must:
- Occupy the property as your principal place of residence.
- hold an eligible concession card or receive an eligible Centrelink Payment.
To apply follow the link provided to the online application form or download a paper copy.
If you are unsure of your eligiblity please refer to the attached concessions finder or contact Concessions SA direct.
If you have previously applied for concessions but are not currently receiving them, please contact Concessions SA to discuss.
EnergySmart is a South Australian Government funded initiative to help us understand how we can save power and reduce our energy bills at home or running a small business. The main premise is the 72 page booklet of ways to save as well as videos and associated facts to help visualise the issues.
The basics of our energy use in South Australia is that we use:
- 40% for heating and cooling our houses
- 23% on heating water
- 14% on washing machines and driers
- 7% on lighting
- Standby power modes in your electrical devices could be costing you as much as $250 a year
You may be able to access EEPS assistance if you are experiencing significant financial difficulties or if you receive a energy bill concession from the Department of Human Services and have had your electricity disconnected (or at the risk of disconnection).
Payments are up to $400 for low-income earners and you can only receive an EEPS payment once every three years.
Emergency Electricity Payment Scheme assistance is only accessible through the assistance of a financial counsellor, who will assess your financial situation before lodging an application.
Please contact the National Debt Helpline on 1800 007 007 (Mon to Thurs: 9.30am–8pm and Friday: 9.30am-4.30pm) to book an appointment with a financial counsellor. Financial counselling is a free, confidential and independent service.
The scheme has been designed to ensure every household on the grid is eligible to purchase a subsidised home battery system.
However, South Australian Energy Concession Holders will be able to access a higher subsidy, further assisting low-income households to access the Scheme.
To claim the subsidy (see subsidy terms), an approved battery system needs to be installed by a System Provider who is qualified under the Scheme.
For more information for eligibility, please call 08 8463 3555.
This booklet helps guide you through the basics of what you can do to help reduce utilities costs and to live more sustainably. It was designed for Victoria and the Eastern states but has a lot of good information equally useful for South Australia.
Please check regarding differences regarding concessions and low income payment schemes mentioned.
The Summer Cooling Guide - provides a range of effective strategies to help keep your house cool over summer as well as indicating the average costs for cooling appliances and where they work best and extra information about the products available.
Extreme Heat - The heat waves experienced in a South Australian summer can be life threatening. Keeping safe in the heat particularly for older people, babies and people with ongoing health conditions needs careful management. SA Health's Extreme Heat guide is full of information about heat related conditions and staying safe.
Telecross REDi - For those vulnerable to heat and living alone or in isolated areas The Australian Red Cross provides Telecross REDi service which supports people by calling them daily during declared heatwaves to check on their well-being. Telecross REDi is activated when an extreme weather event is declared. If a call goes unanswered or if someone is in distress, an emergency procedure is activated to ensure the safety and wellbeing of the client.