The Retailer Energy Efficiency Scheme (REES) is a South Australian government initiative that requires energy retailers to help households and businesses save on energy use and costs, and lower their greenhouse gas emissions.
South Australian households and businesses may be able to receive free or discounted energy efficiency activities from energy retailers participating in the REES.
Typical activities include testing appliances for energy efficiency, installing energy efficient lighting, or installing water efficient shower heads, helping save water heating costs.
You can contact any of the REES obliged energy retailers or third party contractors to find out what energy saving activities might be available to you or your business.
The Energy and Water Ombudsman SA offer a independent service, that can investigate and resolve disputes between electricity, gas and water retailers, distributors and their customers.
This service is available at no cost to consumers and is readily accessible regardless of ethnicity, language, skills, physical or mental abilities or geographic location within South Australia.
For more information about the complaint process, please call direct 1800 665 565 or visit the website link provided for a step by step guide on resolving disputes.
Living Smart is a not-for-profit organisation, which aims to share knowledge with individuals and communities on how to live smarter, healthier and in more sustainable ways.
Offering a seven week course that brings people together to learn from and support each other, helping to create networks for like-minded people. Topics include living simply, waste, water, gardening or biodiversity, gardening for food, energy, healthy you, healthy home, transport and community.
For more information about living smart courses, please visit their facebook events page or contact their service via phone or email.
COVID-19 update: changes have been made to the way some services are delivered. To apply for the concessions for residential parks residents, scan and email your completed application to firstname.lastname@example.org. Processing delays will apply to applications received by post.
If you live in a residential or caravan park you may be eligible for the [Residential Park Resident Concession](https://www.sa.gov.au/topics/care-and-support/concessions-and-grants/concessions/residential-park-resident-concessions) which is a single combined concession to help with your energy, water and sewerage bills. You may also be eligible to receive the [Cost of Living Concession](https://www.sa.gov.au/topics/care-and-support/financial-support/concessions/cost-of-living-concessions).
No Emergency Services Levy (fixed property) concession is payable, as this levy is not normally charged to residents of residential parks.
To be eligible you must:
- Occupy the property as your principal place of residence.
- hold an eligible concession card or receive an eligible Centrelink Payment.
For further information and to get the application form please go to the ConcessionsSA [website](https://www.sa.gov.au/topics/care-and-support/concessions-and-grants/concessions/residential-park-resident-concessions) or contact them directly.
EnergySmart is a South Australian Government funded initiative to help us understand how we can save power and reduce our energy bills at home or running a small business. The main premise is the 72 page booklet of ways to save as well as videos and associated facts to help visualise the issues.
The basics of our energy use in South Australia is that we use:
- 40% for heating and cooling our houses
- 23% on heating water
- 14% on washing machines and driers
- 7% on lighting
- Standby power modes in your electrical devices could be costing you as much as $250 a year
The Emergency Electricity Payment Scheme (EEPS) is to provide assistance to households in a financial crisis who are unable to pay their electricity debt. A payment of up to $400 is provided to low-income households who have been disconnected or are at risk of disconnection. Applicants are entitled to apply for an emergency electricity payment once every three years after the date of their last EEPS payment.
EEPS is only accessible through the assistance of a financial counsellor, who will assess your financial situation before lodging an application.
Please contact the National Debt Helpline on 1800 007 007 (Mon to Thurs: 9.30am–8pm and Friday: 9.30am-4.30pm) to book an appointment with a financial counsellor. Financial counselling is a free, confidential and independent service.
The scheme has been designed to ensure every household on the grid is eligible to purchase a subsidised home battery system.
However, South Australian Energy Concession Holders will be able to access a higher subsidy, further assisting low-income households to access the Scheme.
To claim the subsidy (see subsidy terms), an approved battery system needs to be installed by a System Provider who is qualified under the Scheme.
For more information for eligibility, please call 08 8463 3555.
This booklet helps guide you through the basics of what you can do to help reduce utilities costs and to live more sustainably. It was designed for Victoria and the Eastern states but has a lot of good information equally useful for South Australia.
Please check regarding differences regarding concessions and low income payment schemes mentioned.
The Summer Cooling Guide - provides a range of effective strategies to help keep your house cool over summer as well as indicating the average costs for cooling appliances and where they work best and extra information about the products available.
Extreme Heat - The heat waves experienced in a South Australian summer can be life threatening. Keeping safe in the heat particularly for older people, babies and people with ongoing health conditions needs careful management. SA Health's Extreme Heat guide is full of information about heat related conditions and staying safe.
[Telecross REDi](https://www.redcross.org.au/get-help/community-services/telecross/telecross-redi) - For those vulnerable to heat and living alone or in isolated areas The Australian Red Cross provides Telecross REDi service which supports people by calling them daily during declared heatwaves to check on their well-being. Telecross REDi is activated when an extreme weather event is declared. If a call goes unanswered or if someone is in distress, an emergency procedure is activated to ensure the safety and wellbeing of the client.