Energy Retailers' Hardship Programs

All energy retailers in South Australia have programs available for customers who are experiencing financial hardship. If you are experiencing temporary or long term financial difficulties, speak to your energy retailer about their hardship program.

All energy retailers offer a hardship payment plan that takes into account ability to pay, debt owed, and expected energy consumption for next 12 months. It is important in accessing any hardship program to ONLY agree to sustainable payment plans. It is essential that you can afford to consistently make payments as agreed. Energy retailers will not disconnect people meeting the agreed payments within their hardship plan.

For people who need support in advocating payment arrangements ie: cannot afford the amount being requested by the energy provider, and an affordable amount cannot be reached, a good place to access help is the National Debt Helpline on 1800 007 007.

Contact numbers for energy retailers in South Australia are listed below.


Solar Systems and Battery Storage

Solar systems and battery storage can be a great way to lower energy bills and there are a number of subsidies and grants available to support these purchases. Eligibility differs depending on the grant.

To assist you to navigate through the information available, we have attached multiple websites to support you in making an informed decision on the following:

  • Choosing a solar system or battery storage
  • Solar system subsidies
  • Feed-in tariffs
  • SA's home battery scheme
  • Virtual power plants

For more information, visit the websites below.