Ombudsman SA handles complaints about SA Government departments.
To access the Ombudsman SA service, it is a requirement that you have initially attempted to resolve your complaint with the relevant government department. If the attempt to resolve the complaint was unsuccessful, Ombudsman SA can help to gain a resolution.
Supports include:
- A decision making process.
- A failure to act or delay in taking action.
- An unreasonable or unfair decision or requirement.
- Staff conduct or service delivery.
- Irregular and unauthorised use of public money or substantial mismanagement of public resources.
The Riverland Community Justice Centre is a community legal centre that offers free, confidential legal advice, referrals and ongoing legal representation to people living or working in the Riverland region.
The Centre has a dedicated local solicitor, a mental health worker as well as highly experienced support staff.
Services include:
- Family Law
- Criminal law
- Employment law
- Civil (e.g. neighbourhood / contract disputes) law.
- Ongoing assistance and court representation, where relevant, are provided at no cost to eligible clients who cannot afford to pay a private solicitor and do not qualify for a grant of legal aid.
The South Australian Civil and Administrative Tribunal (SACAT) is a state tribunal that helps people in South Australia to resolve issues within specific areas of laws and conducts reviews of Government decisions.
SACAT resolves issues to do with civil law disputes or applications (landlord / tenant relationships), guardianship and administration, mental health and consent to treatment, administrative law disputes or issues and reviews of certain Government decisions.
Services include:
- Appointment of administrators and guardianships.
- Review decisions made by government departments.
- Advance Care Directives.
- Issues with housing and rentals.
- Make and review mental health orders.
- Reviews of SACAT decisions.
- Consent to medical treatment.
- Births, Deaths and Marriages.
- Equal opportunity matters.
- Partnerships and superannuation.
Seeds of Affinity (Seeds) is a non-profit, volunteer run community group established by and for women with lived prison experience.
Women at Seeds of Affinity feel a sense of belonging, solidarity and self worth during the difficult transition between prison and the community.
Supports include:
- Meet twice a week to check in with each other and cook and eat a meal together.
- Access support services.
- Learn some new work skills through making and selling skin care products and gourmet treats.
- Supports for women experiencing the prison system.
The Southern Community Justice Centre is a community legal centre that offers free, confidential legal advice, referrals and ongoing legal representation to people living or working in the catchment area including southern metropolitan areas, Fleurieu Peninsula, Kangaroo Island, Murray Bridge and Strathalbyn.
The Centre team consists of 5 practicing solicitors, a family advocate, mental health worker and highly experienced support staff.
Services include:
- Family Law
- Criminal law
- Employment law
- Civil (e.g. neighbourhood / contract disputes) law.
- Ongoing assistance and court representation, where relevant, are provided at no cost to eligible clients who cannot afford to pay a private solicitor and do not qualify for a grant of legal aid.
The Telecommunications Industry Ombudsman (TIO) provides a free and independent dispute service for small business and residential consumers who have an unresolved complaint about their telephone or internet service in Australia.
The TIO is able to handle complaints about telephone and internet services, including by collecting any documents or information relevant to the complaint. They have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.
Handling complaints about:
- billing
- contracts
- disability issues
- faults
- numbering
- privacy
- connections
- credit management
- disconnections
- land access
- priority service
- transfers
The website has facts, information and examples of complaints. Its worthwhile taking a look at some of the complaint examples to see if your complaint is similar to others listed.
The Law Society's See a Lawyer Referral Service connects you with law firms who specialise in your specific area of need, in your preferred location. Also provides a Legal Advisory Service for legal appointments.
The law firms participating in See a Lawyer Service can handle a wide range of legal issues. The Legal Advisory Service can provide you with a 20-minute appointment to resolve a simple legal matter or point you in the right direction.
Services include:
- See a Lawyer referral service.
- Legal Advisory Service to discuss legal matters with experienced practitioners who have volunteered their time for a small fee.
The Uniting Communities Law Centre provides free, independent, and confidential legal support across South Australia.
Qualified legal practitioners help you understand your rights and navigate legal issues.
Services include:
- Family law and parenting matters.
- Minor criminal offenses and traffic violations.
- Financial difficulties and consumer disputes.
- Housing and tenancy issues.
- Centrelink appeals and debt issues.
- Advocacy service to help you navigate the NDIS, understand your rights and resolve issues.
- Youth legal services.
- Community & neighbour mediation.
The Women's Information Service provides information to South Australian women online, over the phone and in person.
You can talk to the Women's Information Service about family life, relationships, domestic/family violence, sexual assault, safety, health, wellbeing, accommodation, financial security/independence, education, training, career paths and access to women's groups/events. The service aims to increase access to information that promotes choice and empowerment.
The Women's Information Services can also provide Family Court Support where a trained volunteer can accompany you to court and support you through the process. To access this service please read the booklet in the links below and contact The Women's Information Service by phone.
WIS Locations:
Ground Floor, 101 Grenfell Street, Adelaide
Monday to Friday, 9:00am to 5:00pm
Women can access free internet on Grenfell Street.
Aldinga Beach Children's Centre
Evans Street, Aldinga Beach
Monday, 9.30am to 12.00pm
Tuesday 9am-3pm
Friday 9am-3pm